We hope that every order puts a smile on your face, but…
Not Happy with Your Order
If you are not happy with your purchase or it seems to be different than what you expected, please contact us via our Livechat or email. We will review your request and try to make sure you have the best experience with your Serendipity and Smiles orders.
Since we create all custom items just for you, all personalized items are a FINAL SALE.
That said, we also understand that things happen. You forget the spelling of your best friend’s baby, your boss sent you a tee that is five sizes too small, you type crazy fast at midnight, etc.
So, if you or your gifter has made a mistake, here is how we can help:
You may re-order the same item for 25% off the retail price if you ordered or received a gift with:
- A mispelled name – oops!
- The wrong size
To place a re-order on an oopsy replacement item, simply email us at firstname.lastname@example.org.
All digital download products are a FINAL SALE.
Damaged or Low-quality Items
If the product is defective or does not properly function as advertised, feel free to chat with us. We will take responsibility for any damage that occurred during the production process and delivery.
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
Caution: This warranty only covers manufacturing defects and does not cover: – Damage caused by accident – Improper care – Normal wear and tear – Break down of colors and materials due to sun exposure – Aftermarket modification
Note: Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
Did Not Receive Your Product
We are not responsible for lost or stolen packages.
Where’s My Refund
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account or credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
Contact us at email@example.com for questions related to refunds and returns.