General Help and Questions
STANDARD LICENSE INCLUDED WITH ALL DESIGNS
We love small businesses! Because of this, all files come with a Commercial License for Small Business Use. You are allowed to use the files as they are or modify them to create physical products for personal use or for commercial use sale to customers with less than 500 copies for each product.. The designs are also approved for creating and selling transfers less than 500 copies for each product.
You can not make my images available for digital download, resell or redistribute them as is or modified, in digital form. You can not upload files or elements from them on exclusively “print-on-demand” marketplaces.
You can use a print on demand partner for your own personal online storefront, such as your Etsy or Shopify shop.
EXTENDED LICENSE (ADDITIONAL PURCHASE)
With the purchase of an extended license you are allowed to use the files as they are or modify them to create physical products for personal use or for commercial use sale with more than 500 copies but less than 10,000. The designs are also approved for creating and selling transfers with more than 500 copies but less than 10,000.
ENTERPRISE LICENSE (ADDITIONAL PURCHASE)
Please contact for an enterprise license. With the purchase of an enterprise license you are allowed to use the files as they are or modify them to create unlimited physical products for personal use or for commercial use sale. The designs are also approved for creating and selling unlimited transfers.
Please Note: The terms of use for commercial use designs are limited to products with no existing trademarks relating to the purchased designs. While we try to stay diligent in checking our designs for trademarked phrases, some may slip through or be registered any time after the design has been created for sale. Please research your text and design trademarks. In the event of a dispute over your products and the trademark holder, Serendipity and Smiles will not be held responsible, as we do not delegate which products the purchaser uses the purchased design on, for sale or profit. In other words, if there is a current trademark valid specifically on shirts that say “I Love Cats”, it is not recommended to use an “I Love Cats” design from Serendipity and Smiles on your shirts to sell for profit. By purchasing our products, you agree to our terms of use.
All purchased designs will be available to download after checkout on the payment completion page. You will also be emailed a copy of your downloads.
Please note: All ZIP folders must be fully extracted or unzipped in order to access your downloaded files.
How to unzip files on a Windows Computer:
1. Right-click the downloaded ZIP folder.
2. Select Extract All from the popup menu. The file will automatically be decompressed into the same folder as the downloaded ZIP.
How to unzip files on a Mac
1. Double click the downloaded ZIP folder.
2. The file will automatically be decompressed into the same folder as the downloaded ZIP.
How to unzip files on iPhone or iPad
1. Open the Files app, then find the downloaded ZIP folder.
2. Tap on the ZIP folder.
3. A folder will be made containing your files.
We accept major credit cards (Visa, Mastercard, American Express, Discover, etc.), Paypal, Google pay and Apple pay.
As this is a digital instant download product, no refunds can be given if it is determined the files are not compatible with your software. This being said, please research what file types work with your software before purchasing. If my files do NOT work with your compatible software, please message me and I will be more than happy to assist you in fixing this issue!
Absolutely! We have plenty of free designs available here in our Limited Time Freebies Design Section, with more added regularly.
Never miss new releases, free designs, or big sales by signing up for the Serendipity and Smiles Newsletter at the bottom of the page, or by signing up with a user account here.
STILL HAVE QUESTIONS?
Our customer service is ready to help!